City ledger collection software for hotels, restaurant groups and event venues
Debtics clears the hotel city ledger: corporate direct-bill accounts, banquet and event balances, and travel agent or OTA receivables, every one chased automatically on your own approved templates. Each balance carries its own due date, reminder sequence and promise-to-pay record, so aging stops depending on whoever remembers to call the account. Disputes pause outreach until your team resolves them.
From first import to recovered payment, in four steps.
Everything a collection team runs on, in one system.
Built for the way hospitality teams actually collect.
From first reminder to recovered payment, with dashboards your management will actually read: recovery rate, promise-to-pay rate, aging buckets from 0–30 to 180+ days, and productivity per collector.
Eight chart-driven reports. Zero spreadsheet work.
Common questions from hospitality teams.
Can Debtics handle corporate accounts, event balances and agent receivables together?
Will automated reminders feel too aggressive for hotel guests and partners?
A travel agent has short paid a remittance. How is that handled?
Can finance see the city ledger aging without asking the accounts team?
We run several properties. Can we see one corporate account across all of them?
Debt collection software for hotels and hospitality groups in Dubai, UAE
Hotels, restaurant groups and event venues across Dubai and the UAE extend credit every day, through direct-bill corporate accounts, group bookings, banquet balances and travel-agent remittances. The city ledger ages quietly while operations stay busy, and by the time finance reviews it the balances are months old. Debtics keeps the ledger moving: every account imported, segmented and chased automatically with on-brand, compliant reminders.
The city ledger is not the guest ledger. The guest ledger covers registered in-house guests; the city ledger is the receivable owed by everyone who has already left, including corporates on direct-billing privileges, travel agents, OTAs and event clients. A balance is born the moment a folio transfers across at checkout, and that is precisely the point at which it stops having an owner. Debtics picks it up there and puts it on a schedule.
In hospitality the balance is often unpaid because it is queried, not because the client cannot pay. A corporate disputes one line on a folio, or an agent remits short against a commission calculation, and the whole invoice stalls. Debtics separates the contested portion from the rest: the disputed amount pauses while the undisputed balance keeps moving, and the supporting documents stay attached to the account so whoever picks it up has the evidence in front of them.
The platform pairs a Debtor 360 view of every account with the 5×5×5 automated cadence across WhatsApp, email, SMS, IVR and push, promise-to-pay tracking with broken-promise flagging, a self-service portal where clients can view statements and raise objections, and eight chart-driven reports from aging buckets to agent productivity. Hospitality finance teams recover more without putting guest and partner relationships at risk.
Tell us about your receivables.
Share how many accounts are overdue, roughly how long they have been outstanding and which system you bill from. Our team comes back within one business day with a plan tailored to your industry.